Kenjia Design Return Policy
Returns and Exchanges
At Kenjia Design, our primary goal is customer satisfaction. If, for any reason, you are not completely satisfied with your purchase, we are here to help you resolve the issue.
General Conditions
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Return Period: You have 30 days from the date of receiving your order to request a return or exchange.
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Product Condition: Returned products must be in their original condition, unused, and in their original packaging with all labels and accessories attached.
How to Request a Return or Exchange
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Contact Us: To initiate a return or exchange, please contact us via email at kenjiadesign@gmail.com, indicating your order number and the reason for your request. A member of our team will respond to you promptly and provide specific instructions for the return or exchange process.
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Shipping the Returned Product: Once your return or exchange request has been approved, please follow the provided instructions for shipping the returned product. Return shipping costs are the responsibility of the customer.
Refunds
Refunds will be processed upon receipt and inspection of the returned product. The refund will be issued via the same payment method used for the initial purchase, unless otherwise specified.
Defective or Damaged Products
If you receive a defective or damaged product, please contact us immediately. We will provide you with specific instructions for returning the product, and we will offer a full refund or replacement, depending on your preference.
Contact
If you have any questions or concerns regarding our return policy, please do not hesitate to contact us at kenjiadesign@gmail.com. Our team is here to assist you and ensure a pleasant shopping experience.
We thank you for trusting Kenjia Design for your stationery and fun supplies needs. We are committed to providing you with high-quality products and exceptional service.